Claim Assessment

Process Overview

1. Submit draft claim offchain
2. Assessors review and assist with claim calculation and/or request more info
3. Submit final claim onchain with deposit

Step 1: Draft Submission

What you need:

• Cover ID
• Loss details including:
  • Date and time of incident
  • Description of what happened
  • Amount of loss claimed
  • Supporting documentation (screenshots, transaction hashes, etc.)

Steps:

1. Go to the claims portal on the frontend
2. Submit draft claim with all available information
3. Upload supporting evidence - the more detail, the better
4. Wait for assessor review - you'll receive notifications via the platform

Step 2: Assessor Review

Assessor reviews the draft claim, helps calculate the correct loss and claim amounts. May request the claimant for additional information as needed

Claimant Role

• Respond promptly to assessor requests for more information
• Answer questions about the incident clearly and honestly
• Provide additional evidence if requested

Step 3: Onchain Submission

Requirements:

• All the necessary information and calculations to submit the claim
• Claim deposit (returned if claim is approved)

Steps:

1. Submit onchain transaction via claims portal.

After Submission

Claim Assessment Timeline:

• Voting: 3 days
• Cooldown: configured per cover product type (typically 24 hours)
• Redemption: configured per cover product type (typically 30 days)

Claimant Role:

• Monitor voting
• redeem claim payout within redemption period if approved